Terms & Conditions

Standard Terms & Conditions

By placing order or agreement with Pearlfashion.co.uk, buyer is accepting our standard Terms & Condition. Pearlfashion.co.uk is owned and operated by Pearl Info Ltd. By accessing this Website and/or placing an order buyer agree to comply the terms and conditions below. If buyer do not agree to follow these terms and conditions you cannot use or place order.



Seller shall mean Pearl Info Ltd that make offers, contracts to make a sales and services to an actual or potential to Customers.

Buyer shall mean Customer, Individual, Company or any other body that purchases or agrees to purchase Goods and Services, whether a Consumer, Business Customer or Credit Customer.

Goods shall mean all products and services which customer agrees to buy from Pearl Info Ltd.

Website shall means our website at www.pearlfashion.co.uk.

Contract shall mean the contract between Pearl Info ltd and Buyer/Customer for the sale of goods and service by Pearl Info to the Buyer/Customer.

Product shall means displayed for sale on the Website.

Product Description shall means that part of the Website where certain terms and conditions as well as explanation in respect of the individual product are provided.

Business Customer shall mean customer who purchases product and service in the pursuit of a business.

Working Days and Business Days shall mean Monday to Friday inclusive but exclusive of bank holidays.

IPR shall mean the rights defend brand name, design rights, creativity behind concept, lists of buyer and seller, domain names, service marks, copyrights, trademarks, database rights, rights protecting goodwill, reputation, similarly rights of all types of formal under the laws of governmental authority.


Buyer are provided with access to our Website and any orders placed by buyer must be placed strictly in accordance with these conditions. Buyer warrant that the personal information which buyer is required to provide when they register as a buyer of the Pearl Info Ltd is true, accurate, current and complete in all respects.

Buyer need to notify immediately of any changes to the personal information by contacting us via e‐mail and updating your My Accounts records. Buyer agree not to pretend to be any other person or to use a false name or names that they are not permit to use.


Seller will treat all Personal Information of buyer as confidential (although seller reserves the right to disclose this information in the circumstances set out below). Seller will keep it on a secure server and fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. Before buyer shop on this Website, Seller will ask buyer to input and will collect Personal Information such as your name/company name, e‐mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. Seller may also collect information about where you are on the internet (e.g. the URL came from, IP address, domain types like .co.uk and .com), browser type, the country and telephone area code where computer is located, the pages of our website that were viewed during your visit, the advertisements buyer clicked on, and any search terms that entered on our website ("User Information"). Seller may collect this information even if buyer does not register with us. Buyer should be aware that this site is being monitored and may capture information about their visit that will help us improve the quality of our service. Seller confirms that any Personal Information which buyer provide to us (or which is available on public registers) and any User Information from which can identify buyer, We use your information only for the processing orders, statistical or survey purposes to improve this Website and its services to buyer, serve website content and advertisements to buyer and administer this website. If buyer consent, to notify products or special offers that may be of interest to buyer.

Buyer agrees that they do not object to us contacting them for any of the above purposes whether by telephone, e‐mail or in writing and buyer confirms that they do not and will not consider any of the above as being a breach of any of buyer’s rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Buyer should be aware that if seller is requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide buyer’s Personal Information and /or User Information, seller are entitled do so.


By placing an order buyer is offering to purchase a product which seller will accept to sell on the following Terms and Conditions. All orders are subject to availability and confirmation of the order price by us. Despatch times may vary according to availability and any guarantees warranties or representations made as to delivery times are limited to mainland UK and are on the basis that we are not responsible for any delay in delivery occurring due to postal delays or force majeure. Seller is absolutely entitled to decline any order made by you. All prices advertised on the website are subject to such changes. All prices on this website are subject to change without notice.

Our company’s professional and flexible customer service team offers:

-          Our aim to respond any customer enquiry and complaints effectively within 24 hours.

-          Delight to have customer’s feedback to the products and services to improve our quality services.

-          Quickly and expertly answer the questions regarding product and Service.

-          We always supervise and check quality of products before we serve to our valued customer.

-          Handle and resolve problem related to delivery, pricing and any offers on the website.

-          Our fastest and tracked delivery service helps customer free from last minute Hassel.

-          Providing customer support by phone, email, social media, and chat and in writing.

-          Understand customer needs and expectations regarding our product and services.

-          Regularly send newsletter about the new arrivals, any special offers and discounts to existing customers.

-          Providing you with a professional, compassionate, quality service is vital to us.

-          Aim to deliver WOW experience to our customers and service user.


All products are offered for sale subject to availability and subject to the Seller's acceptance of the order. No order will be accepted by the seller unless and until it is confirmed unconditionally by the seller in writing who reserves the right in its ultimate judgment whether to accept an order from time to time from any buyer.

All contents of website published by seller such as descriptions, specifications, drawings or prices of the product are submitted for guidance only. The seller reserves the right to make insignificant change to the website which contains any modifications in the design and specification of the products without notice to the buyer, but agrees to notify the buyer of any major modifications which the buyer shall be deemed to have accepted unless notification to the contrary is received in writing by the seller within 5 working days of delivery.


All descriptions, photographs or illustrations contained in our catalogues or on our website are issued or published for the sole purpose of giving an approximate idea of the goods and service described in it. Most products are described using size/length and accurate colour options. However seller aware that colours and images vary slightly according to the monitor they are viewed on. Also there may be occasional discrepancies in the sizing of items due to human error. Seller would be happy to assist buyer if they could inform us that they come across any such item. Seller will do everything possible to ensure that they can be confident of making a secure, risk-free purchase from us.


The price of any product and service will be as quoted on our website from time to time, except in cases of obvious error. These prices are exclusive of delivery costs, which will be added to the total amount due as set out in the delivery section of our website. Prices are liable to change at any time, but changes will not affect any orders which seller have already accepted. Our website contains a large number of products and services and it is always possible that, despite our best efforts, some of the product and service are listed on our website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, we will normally, at our pleasure, either contact buyer for instructions before dispatching the Goods, or reject your order and notify buyer of such rejection.


Payment for all product and service made by buyer must be paid when buyer placed order. Seller acceptable payment method are credit/debit card, cheque or cash however cash payment is only accept for pick and collect order that elect by buyer.

We accept payment with most major credit and debit cards. Payment must be made at the time of the order or otherwise in accordance with such credit terms as seller have expressly agreed with buyer. Where payment is made at the time of the order, we will not actually charge your credit or debit card until we despatch your order.


Buyer may terminate their contract with seller for the product and service buy at any time up to the end of the 30 days from the date buyer place the order. Buyer need to give reasonable reason for cancelling their contract in writing. Although we value any comments or suggestions that may help us improve our service. All requests for return for refund must be made within 30 days of delivery, and refunds can only be made to the original payment method. To cancel your contract buyer must complete the returns form, contact seller or use the returns procedure on the web site. Seller recommends that buyer obtain a certificate of posting from the Post Office for any returned items, as buyer is responsible for the goods until they reach to seller.

Seller reserves the right to terminate or cancel the contract between buyer and seller if:

1. Insufficient stock to deliver the goods buyer has ordered;

2. Do not deliver to buyer’s area; or

3. One or more of the items buyer ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by seller. If seller does cancel contract they will notify to buyer by email or by telephone, and will recredit to buyer’s account any sum deducted by seller from your card as soon as possible but in any event within 28 days of your order. Seller will not be obliged to offer any additional compensation for disappointment suffered.


The way for delivery of the products will be agreed between the seller and the buyer and shown on the order confirmation. Seller make every effort to ensure that order arrives to as soon as possible. The buyer must inspect the products on delivery and, in the case where products have been delivered by carrier, sign the required proof of delivery document or collection acceptance document.

A signature on that document will constitute conclusive evidence against the buyer of receipt of the quantity of products indicated on that document free from any apparent defect or damage. The buyer may not reject the products or any part of them solely on the grounds of short delivery of a payment. If the products are to be damaged or defective on delivery, a description of the damage or defect must be given in writing at the time of delivery and signed by or on behalf of the buyer.

Seller will not accept returned items that have been damaged through misuse, neglect, accident or intent however caused. If buyer do not inform us within 2 working days, then seller will have no liability for items said to be damaged/faulty or incorrect on delivery. If buyer placed order before 3pm, our aim to product delivered in 5 to 7 working days (excluding Sunday and Bank Holiday), and the standard delivery charge is £4.99 within UK. For the express delivery, buyer need to place their order before 1pm and our aim to product delivered in 1 to 2 working days (excluding Sunday and Bank Holiday). For the express service there is a charge of £7.75 within the UK. We do next day and Saturday delivery service upon buyer’s special request. The charges for next day and Saturday services is vary from other delivery charges.

If it is likely to take longer then we will let buyer know, although this is uncommon. All orders require a signature on receipt. Seller may despatch multiple parcels to complete order however charge will be once per order. Buyers can also arrange delivery to different address if this is more convenient for them. If order not received within 7 working days, goods are damaged in transit and any questions relates to delivery buyer may contact seller on deliveryinfo@pearlfashion.co.uk within 2 working days upon receipt of the order.


Seller is committed to providing great customer service. If you have a problem with your order please contact us via email on customerservice@pearlfashion.co.uk stating your order number, relevant product number, fault or problem and your contact details. Seller will reply with instructions on how to return your item or whether may ask buyer to email us further proof such as photo of the product. All returns enquiry must be made within 24 hours of receiving the goods. Seller will accept returns of any product if the products received are faulty, damaged, or do not match the description of website or wrong order received. According to The Consumer Protection (Distance Selling) Regulation 2000, buyer can return the product within 30 days.

If buyer would like to return any of our products for any of above reason, buyer will be responsible for the return postage, and the original delivery charge is not refundable. Under no circumstances we will able to accept the return of earrings or hair products as under compliance with current Health & Hygiene regulations. Please fill up form of Returns also include the reason you are returning the products. Seller will then issue you with a returns confirmation email giving clear instructions on how to return any items to us. All Products which are returned by the Buyer to the Seller must be returned with their original, undamaged packaging and must be in an unused condition (except only in the case of products which have been discovered to be faulty upon use).

Please note that without following these instructions and considering the relevant information within returned package seller will be unable to process return or issue a refund. Returns must be sent back in the original packaging.

Before contacting us please take note of the time‐scales required to process a refund, all should be finalized within 28 days. Seller cannot accept responsibility for parcels lost in transit. Upon receipt of items returned as faulty, seller will arrange for an exchange (Subject to availability). The decision made by seller is final.

·        Arranging a free returns collection

-          Once you have successfully requested a return you can send your item back to us using our free collection service.

-          Return collection must be organised within 10 days of requesting returns.

-          Book a free return from UK and internationally

-          Do not forget to obtain a proof of postage invoice when posting your item.


Creating a Pearl Fashion account enhances your pearlfashion.co.uk experience. Extra services include:

Ø  Manage your account details, including address book, preferred Pearl Fashion email preference.

Ø  Option to view your invoice of order and any credit notes.

Ø  Ability to view and track your order and review your past purchases.

Ø  Faster, streamlined checkout.


If seller fail, at any time during the term of a contract, to insist upon firm performance of any of buyer’s requirements under the contract or any of these terms and conditions, or if seller fail to implementation any of the rights or remedies to which seller entitled under the contract, this shall not establish a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by seller of any default shall not constitute a waiver of any subsequent default. No waiver by seller of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with condition notice.


Seller confirms that the product and service supplies do not present a hazard to

Health & Safety:

 When properly used for the purpose for which they are designed.

 If the buyer takes realistic and normal precautions in their use.

It has always been verified with our supplier about product’s quality assurance and quality control as well as other test reports and compliance information. For instance, high heel fashion shoes. It is imperative that the Test would be conducted on high heels before selling them. This is essential for a woman’s health and safety in high heels.


Seller and buyer undertakes to keep all information received from the customer which may contain detail relevant under the Data Protection Act 1998 (in this Clause referred to as "The Act") in accordance with The Act and; Personal Data, Data Controller and Data Processor shall have the meanings given in The Act. Seller and buyer will comply with its obligations under The Act (as amended or replaced from time to time), together with any applicable regulations issued under such legislation.

Seller and buyer will process all data which may be provided to it strictly in accordance with The Act and further shall not place the other party in breach of its obligations as Data Controller. Seller and buyer has in place appropriate technical and legislative measures against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, unlawful or unauthorised use or processing of Personal Data and that any persons it authorises to have access to Personal Data will respect and maintain the confidentiality and security of the Personal Data. Seller and buyer shall not transfer any identifiable Personal Data without any consent unless each party has taken all measures required by law to allow for such transfer. Seller and buyer authorisations that when processing

Personal Data on behalf of the individual third parties it shall:

i.  keep the Personal Data confidential and not disclose the Personal Data to any third party except as authorised by the Data Controller;

ii. Only process Personal Data for the purposes of this Agreement.


Applicable laws require that some of the information or communications that seller send to buyer should be in writing. When using our website, buyer accept that communication with seller will be mainly electronic. Seller may contact buyer by email, written and oral communication. For contractual purposes, buyer agree to this electronic means of communication and acknowledge that all contracts, notices, information and other communications that seller provide to buyer electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


a) Seller shall not be liable to the buyer or be deemed to be in breach of the agreement by reason of any delay in performing or any failure to perform any seller’s obligations in respect of goods and services, if the delay or failure was due to any cause beyond our company’s control. Following terms shall be regarded as causes beyond seller’s reasonable control:

 Act of god, Explosion, Flood, Fire or accident, Treat of war, Restrictions.

b) If seller unable to provide goods and services within a reasonable time frame due to circumstances outside our control, seller may terminate the contract with written notice.


Any notice required to be given to seller under the agreement must be in writing and delivered by hand delivery or first class recorded delivery post to Newcastle Enterprise Centres, Lynnwood i8, Unit-16, Lynnwood Terrace, Newcastle Upon Tyne, NE4 6UL or email info@pearlfashion.co.uk


These terms and conditions, together with our up‐to‐date website prices, delivery details, contact details and privacy policy, established the whole of our agreement relating to the supply of the goods and services to buyer by seller. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorized representation about the nature or quality of any goods and services offered for sale by seller. Save for fraud or fraudulent misrepresentation, seller shall have no liability for any such representation being untrue or misleading.


If any of these terms and Conditions or any provisions of a Contract are resolute by any competent authority to be invalid, unlawful or unenforceable to any point, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.


To the maximum extent permitted by law, seller accepts no liability for any direct or indirect loss or damage, predictable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Web Site or any information contained therein. Buyer should be aware that they use the Web Site and its content at their own risk.


The contract between seller and buyer is binding on you and us and on our respective successors and assigns. Buyer may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent. Seller may transfer, assign, charge, subcontract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.


We have right to revised and modify these terms and conditions from time to time. Buyer will be subject to the policies and terms and conditions in potency at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we accept your order (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the products).


No third party allowed to enforce any rights under this contract. The parties hereby exclude the application of the contract (rights of the third parties) Act 1999 to each and every contract made under this conditions.


Contracts for the purchase of Goods through seller’s website will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non‐exclusive jurisdiction of the courts of England and Wales.


We may disclose your personal information to other members of the Pearl Fashion or to third parties. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.


Pearl Fashion always bound to provide best products and customer services to buyer and always welcome to our customer to communicate with customer service when there have any problem, enquiries or any complaints and suggestions.

If customers have any query or need assistance, they can contact to our Customer Service Manager and Supervisor Mrs Hiral Shah directly hiral.shah@pearlinfo.co.uk  or alternatively email to info@pearlfashion.co.uk

Company registered in England and Wales No.08276244. Registered office: Newcastle Enterprise Centres, Lynnwood i8, Unit – 16, Lynnwood Terrace, Newcastle upon Tyne, NE4 6UL.

VAT Registered No.167 8595 47


©Copyright 2018. Pearl Info Ltd. All rights reserved. Registered in England & Wales. Company Number 08276244.